AdminAOL Reader Help Desk (Admin, AOL Reader)

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  1. 6 votes
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      1 comment  ·  General Discussion » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
      AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

      Hi, for us to be available in Reeder, you will have to contact Reeder's developer to implement our APIs.

    • UI

      1 vote
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        2 comments  ·  General Discussion » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

        Hi, we do provide a setting to turn that off. It's under Settings -> General.

      • 1 vote
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          2 comments  ·  Issues or Bugs  ·  Flag idea as inappropriate…  ·  Admin →
          AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

          Hi,

          Can you send us a support ticket and we will have this taken care for you?

          Thanks.

        • 4 votes
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            2 comments  ·  General Discussion » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

            Hi,

            You can simple drag and drop the feeds/folders to any order you like.

            http://help.reader.aol.com/knowledgebase/articles/219325-sorting

          • 1 vote
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              2 comments  ·  General Discussion » Tablet  ·  Flag idea as inappropriate…  ·  Admin →
              AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

              Hi,

              Are you saying to read your rss feed using other rss reader? We do provide opml export so you move your rss feeds into another rss reader.

              Thanks.

            • 12 votes
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                4 comments  ·  General Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                Hi, since we do not own youtube and their rss feeds, we can only get whatever they provide.

              • 1 vote
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                  2 comments  ·  General Discussion » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    2 comments  ·  General Discussion » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                    Hi, can you provide a screenshot? Thanks.

                  • 4 votes
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                      2 comments  ·  General Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                      Hi,

                      You have to contact the website's owner to provide the RSS.

                      Thanks.

                    • 78 votes
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                        under review  ·  26 comments  ·  Issues or Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                        Hi all,

                        Can you let us know if the count comes back after you mark a feed/category all as read?

                        Thanks.

                        AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                        Hi all,

                        For those who said their feeds/categories disappeared, that could be because you have the option to not show feeds/categories with zero articles set to enabled. If you disabled that option, you should see your feeds and categories.

                        This is an unread count issue, you are not losing your articles, clicking on the feed or category will still show new articles.

                        Hope this clarifies what the issue is.
                        Thanks.

                      • 45 votes
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                          5 comments  ·  General Discussion » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                          Hi, for problem #1, you can follow the progress in here: http://help.reader.aol.com/forums/214275-issues-or-bugs/suggestions/7877019-unread-count-issue

                          As for problem #2, can you provide the steps to reproduce this? Thanks.

                        • 1 vote
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                            3 comments  ·  Issues or Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                            Hi,

                            Is this a recurring issue?

                          • 3 votes
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                              1 comment  ·  General Discussion  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                              We provide 5 different reading views, are you suggesting a specific format?

                            • 6 votes
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                                1 comment  ·  General Discussion » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                                Hi,

                                It sounds like you accidentally activated the full screen mode. You can deactivate it by simply press the 'F' key on your keyboard. You can also press the 'U' key to keep the left panel opened while in full screen mode.

                                Hope this helps.

                              • 1 vote
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                                  1 comment  ·  General Discussion » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                                  We don't have any plans for wearables yet.

                                • 4 votes
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                                    2 comments  ·  Issues or Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                                    Hi,

                                    Can you send provide us a screenshot of the issue? We are not able to reproduce this.

                                    Thanks.

                                  • 10 votes
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                                      3 comments  ·  Issues or Bugs » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                                      Is this happening on the mobile web or in the iOS app?

                                    • 6 votes
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                                        1 comment  ·  General Discussion » API  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                                        Hi,

                                        For IFTTT, you can submit a request for integration with Aol Reader: https://ifttt.com/help/channel_suggestion. We have submitted our requests to integrate with them a while back and we are waiting for them to reply.

                                        Regards.

                                      • 3 votes
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                                          1 comment  ·  General Discussion » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                                          Hi, can you provide us a screen shot of the missing button? Thanks.

                                        • 1 vote
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                                            1 comment  ·  General Discussion » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminAOL Reader Help Desk (Admin, AOL Reader) commented  · 

                                            Hi,

                                            Can you provide us a screen shot and also the feed url?

                                            Thanks.

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