Issues or Bugs

Help us improve AOL Reader by sharing with us any bugs you have encountered!

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  1. Clicking on an item, or scrolling through, or pressing 'n' or 'p' doesn't make the item 'read'.

    Clicking on an item, or scrolling through, or pressing 'n' or 'p' doesn't make the item 'read'. Further, clicking on the 'text area' of the next item doesn't make the reader automatically bring the 'clicked' item come to the top of the list. Please take notice! Thanks!

    1 vote
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      2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi Pradeep,

      Since we haven’t heard from you, we assume this is not an issue anymore. If this is not the case, please contact support for further assistance.

      Thanks,
      The AOL Reader Team

    • Cannot use IE 8 and InPrivate Browsing with AOL Reader

      Cannot use IE 8 and InPrivate Browsing with AOL Reader. If this doesn't change, I will be forced to use a different feed reader.

      1 vote
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        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Sorted order export .xml file after import .xml is not same the first time As sort.

        Sorted order export .xml file after import .xml is not same the first time As sort.

        export. xml file is opened is different from the order in which I ordered.

        So the. xml file import is different from the previous ordered.

        http://i.imgur.com/gJ4NRQl.png

        it's my sorted order

        http://i.imgur.com/N8RAAyi.png

        but export .xml is not same sort order

        1 vote
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          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

          Hi,

          We do not save your sorting order from your opml file after import. Once your file has been imported, the feeds are stored and sorted differently in our system, that’s why the order is different on export.

          We hope this doesn’t cause too much of an issue for you and let us know if you have any other questions or concerns.

          Thanks,
          The AOL Reader Team

        • Playwire embedded videos don't load

          Example: http://feedproxy.google.com/~r/AhNegao/~3/9zi4lULqxO4/guarda-a-meia-paola.html

          <object type="application/x-shockwave-flash" id="bolt-542381078004837-player" name="bolt-542381078004837-player" align="middle" data="http://cdn.playwire.com/bolt/swf/bolt.swf&quot; width="100%" height="100%" style="visibility: visible;"><param name="wmode" value="transparent"><param name="quality" value="high"><param name="bgcolor" value="#000000"><param name="allowscriptaccess" value="always"><param name="allowfullscreen" value="true"><param name="flashvars" value="key=fv4330718712&amp;fv4330718712=eyJ3aWR0aCI6IjQ4MCIsImhlaWdodCI6IjM2MCIsInB1Ymxpc2hlcklkIjoiMTU3MTUiLCJ2aWRlb0lkIjoiMzQ1OTQ4IiwiY29uZmlnIjoiaHR0cDovL2Nkbi5wbGF5d2lyZS5jb20vdjIvMTU3MTUvY29uZmlnLzM0NTk0OC5qc29uIn0%3D"></object>

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Due to censorship, I am not able to add Blogger or WordPress feeds to my Aol reader

            when i type url of any wordpress or blogger's weblog, it just show no result
            I checked this problem with entire unrl ( like this: http://www.blog.wordpress.com ) but nothin changed

            37 votes
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              2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • Firefox: after logging in all I get is the generic page that asks me to sign up, not the actual reader page

              Using Firefox. After I log in, it takes me back to the same page but instead of the login button it only shows the two fields to sign up.

              4 votes
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                6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Is this problem still occurring?

                If so try going to AOL.com and making sure you’ve signed out of that. Then make sure you use the same account that you originally used to sign in.

                Thanks,
                The AOL Reader Team

              • iPhone automatically opening source posts

                I hate how some posts automatically open the source document. This happens with Engadget and amazon gold deals frequently, other feeds randomly.

                4 votes
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                  0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                • Feed caught in a loop

                  I've seen this a few times - presently, I have a feed that only allows me to review 5 posts, then it starts from 1 again. It's like the feed is caught in a loop. Once I get through the 5th post, the post count stops decreasing.

                  This is definitely a bug....

                  1 vote
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                    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                  • (999+) AOL Reader

                    The title of the page is "(999+) AOL Reader" and it's normal bug the loading page is infinite !!

                    1 vote
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Read pane never displays more than 40 articles when viewing a folder

                      When I scroll down the read pane, the "Loading" text shows up on the bottom but no new posts shows up. If I select a feed directly, all posts load up fine.

                      5 votes
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                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Can't share qz.com articles to Instapaper

                        I can't share Quartz articles (qz.com) to Instapaper. The Instapaper windows pops open with all entries blank.

                        Here's the link.

                        http://qz.com/108949/ice-breakers-get-competition-in-the-arctic-shipping-boom/

                        Thanks!

                        1 vote
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Getting a blank screen when accessing via Chrome

                          https://aboutmybrowser.com/QJEsL-8u

                          I see some javascript in the body of the page. This was working until (I think) 8/30/13.

                          1 vote
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              Can you tell us what you’re doing to experience this issue? Such as browser/version used, if you’ve organized feeds in a certain way or anything else? Please leave it in the comments.

                              Thanks,
                              The AOL Reader Team

                            • 1 vote
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                                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                We currently don’t have subfolders, just regular folders. If this is what you meant, can you let us know what you’re doing to experience this problem? Information such as browser/version, approximate amount of feeds in folders would be helpful.

                                Thanks,
                                The AOL Reader Team

                              • Articles aren't being marked as read...

                                Clicking through and reading articles. Come back later and those same ones are still showing as unread.

                                12 votes
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Please disable scroll wrapping when navigating feed/folder list with the keyboard

                                  It is somewhat disconcerting that scrolling doesn't stop when the cursor reaches the beginning or the end of the list as it does conventionally in most other applications.

                                  Please also see the bug I reported about scrolling not working well that is related but orthogonal. In this case, the list doesn't scroll as it should but the cursor does wrap around.

                                  1 vote
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Feeds are loading old entries as unread

                                      It was bad enough when I initially imported my subscriptions from Google I had to "read" hundreds of old entries to clear the unread list. Now, each time I log in there are more old entires coming up as unread and there does not seem to be a way to mark them as read (on the mobile site) without physically scrolling through every one.

                                      Also, I do not seem to find an option to keep an entry unread or to flag it for easy access in the future...

                                      22 votes
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                                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi,

                                        This is cause by changes made on our end. While the product is still in beta we must make some changes on our end. These cause some irregularities in the system and can cause some articles to appear as unread. We apologize for any inconveniences this may cause.

                                        Thanks,
                                        The AOL Reader Team

                                      • The Clark Howard podcast worked fine until a few days ago. The new shows are listed but unplayable & I'm now able to download link. Thanks

                                        The Clark Howard podcast worked fine until a few days ago. The new shows are listed but unplayable & I'm now able to download link. Thanks

                                        1 vote
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                                          closed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Not seeing trash-can icon to delete feeds

                                          The Help page says, 'To delete a feed, simple click on the trash can icon next to the feed.' But there is no trash icon anywhere on my pages. Running Google Chrome 28.0.1500.71 on OS X 10.8.4

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            There is not a trash icon next to the feed automatically. Currently you must click on the drop down menu and click “organize”. Then the trash-can icons will appear next to the feeds. If they still do not, please file a ticket with support so they may better assist.

                                            Thanks,
                                            The AOL Reader Team

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