Issues or Bugs

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  1. sidebar covers stories

    for about a week, the sidebar at the left covers stories in the list view, can this be changed back, by me tr you guys?

    1 vote
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      2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      You can expand and collapse the sidebar by using keyboard shortcut ‘u’. If you want the sidebar to stay without blocking the list view, you can exit fullscreen by pressing the key ‘f’.

    • kj

      0 votes
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        closed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Unresponsive interface

        Ever since the latest upgrade (sometime yesterday), the entire UI is pretty much non-responsive. I have tried re-logging in, stripping additional words out after main URL, being patient - nothing works. Can we just go back to the old version?

        14 votes
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          closed  ·  9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • New articles are all being marked as read

          Since yesterday, all new articles are showing up as for my account. If I switch to "View -> All Items", I can see new articles which I have never read. However, if I switch to "View -> Unread Only", I see no articles at all.

          I have seen it happening on two different machines (Windows 7, Ubuntu) and different browsers (Chrome 29.0.1547.66m, IE).

          Deleting cookies, logging out and in again, or signing in from an Incognito window make no difference.

          4 votes
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            3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • Reader keeps always loading

            Hello!,

            I just registered on the AOL Reader and when I try to access the page is loading all time, i.e. I am getting all the time 'Loading AOL Reader'.

            I am using Chrome 28.0.1500.70 running on Fedora 17 64bits

            Best regards, Daniel.

            6 votes
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              3 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Hi,

              We are closing this issue as we haven’t heard from you since it was reported. Please let us know if the issue persists and we will reopen this ticket.

              Regards,
              The AOL Reader Team

            • Can not login on firefox

              I was using a google account to login to my reader, everything was right until yesterday I installed a firefox plugin called 'Referrer Control'.

              Now when I click 'Sign In' button, it goes to google auth url and then jump back to welcome page. I can see my account already signed in on www.aol.com.

              I have removed the plugin and cleared my cache/cookies but the bug remains.
              Anything I can do to solve it?

              i'm using Firefox 23 on Win8

              4 votes
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                closed  ·  5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Clicking on an item, or scrolling through, or pressing 'n' or 'p' doesn't make the item 'read'.

                  Clicking on an item, or scrolling through, or pressing 'n' or 'p' doesn't make the item 'read'. Further, clicking on the 'text area' of the next item doesn't make the reader automatically bring the 'clicked' item come to the top of the list. Please take notice! Thanks!

                  1 vote
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                    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi Pradeep,

                    Since we haven’t heard from you, we assume this is not an issue anymore. If this is not the case, please contact support for further assistance.

                    Thanks,
                    The AOL Reader Team

                  • iPhone automatically opening source posts

                    I hate how some posts automatically open the source document. This happens with Engadget and amazon gold deals frequently, other feeds randomly.

                    4 votes
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                      0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                    • (999+) AOL Reader

                      The title of the page is "(999+) AOL Reader" and it's normal bug the loading page is infinite !!

                      1 vote
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Firefox: after logging in all I get is the generic page that asks me to sign up, not the actual reader page

                        Using Firefox. After I log in, it takes me back to the same page but instead of the login button it only shows the two fields to sign up.

                        4 votes
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                          6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Is this problem still occurring?

                          If so try going to AOL.com and making sure you’ve signed out of that. Then make sure you use the same account that you originally used to sign in.

                          Thanks,
                          The AOL Reader Team

                        • Due to censorship, I am not able to add Blogger or WordPress feeds to my Aol reader

                          when i type url of any wordpress or blogger's weblog, it just show no result
                          I checked this problem with entire unrl ( like this: http://www.blog.wordpress.com ) but nothin changed

                          37 votes
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                            2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • aolreader usually show " Loading AOL Reader" then nothing.

                            I open the chrome console, js errors show belows:

                            Uncaught Error: Load timeout for modules: views/app
                            http://requirejs.org/docs/errors.html#timeout require.js?v=411411d65012204c944e6a97f36e48f7:7

                            5 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Can't share qz.com articles to Instapaper

                              I can't share Quartz articles (qz.com) to Instapaper. The Instapaper windows pops open with all entries blank.

                              Here's the link.

                              http://qz.com/108949/ice-breakers-get-competition-in-the-arctic-shipping-boom/

                              Thanks!

                              1 vote
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                                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Feed caught in a loop

                                I've seen this a few times - presently, I have a feed that only allows me to review 5 posts, then it starts from 1 again. It's like the feed is caught in a loop. Once I get through the 5th post, the post count stops decreasing.

                                This is definitely a bug....

                                1 vote
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                                  3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please disable scroll wrapping when navigating feed/folder list with the keyboard

                                    It is somewhat disconcerting that scrolling doesn't stop when the cursor reaches the beginning or the end of the list as it does conventionally in most other applications.

                                    Please also see the bug I reported about scrolling not working well that is related but orthogonal. In this case, the list doesn't scroll as it should but the cursor does wrap around.

                                    1 vote
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Feeds are loading old entries as unread

                                      It was bad enough when I initially imported my subscriptions from Google I had to "read" hundreds of old entries to clear the unread list. Now, each time I log in there are more old entires coming up as unread and there does not seem to be a way to mark them as read (on the mobile site) without physically scrolling through every one.

                                      Also, I do not seem to find an option to keep an entry unread or to flag it for easy access in the future...

                                      22 votes
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                                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi,

                                        This is cause by changes made on our end. While the product is still in beta we must make some changes on our end. These cause some irregularities in the system and can cause some articles to appear as unread. We apologize for any inconveniences this may cause.

                                        Thanks,
                                        The AOL Reader Team

                                      • Folders with many items don't always display all items

                                        I can't say for sure how many items causes this, but I have seen it happen with as few as 45 to 50 items (unread) in the folder. The problem can be seen whether the view is list or card style.

                                        6 votes
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                                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • [Mobile Web] AOL Reader not working fine in Opera Mobile and Opera Mini

                                          The page not loading in Opera Mobile; and loading in partially in app Opera Mini, but not function.

                                          I have Android 2.3.6, Opera Mobile 12.10 and Opera Mini 7.5.33361.

                                          Thanks from Argentina.
                                          Good lucky!

                                          10 votes
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                                            2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            We currently support Android 4.0+ and the latest Opera mobile (15). If you have any issues with those platform, please contact support for further assistance.

                                            Thanks,
                                            The AOL Reader Team

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