Issues or Bugs

Help us improve AOL Reader by sharing with us any bugs you have encountered!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. In browser only (not apps that use API

    In browser (not apps that use api), my unread count does not update when I read article and on refresh the articles are still there - have not been marked as read. Tried logging out / quitting browser, and different computer with different OS. using latest version chrome with mavericks and win7

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      closed  ·  8 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • Searching for articles only gives me results from previous month (recent articles not shown)

      When searching articles from my feeds using the search feature, results are only giving me the articles from the previous month and not the latest posts on my feeds. For example I only get results from March and not the current month w/c is April. The articles are about 15-20 days old I think.

      3 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        closed  ·  7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Racesport.nl feeds not updating anymore

        The rss feeds of racesport.nl have stopped updating, can you please look into it?

        For example, this feed is not working anymore:
        http://www.racesport.nl/DesktopModules/iNews/iNews_RSS.aspx?PortalID=0&ConfigID=102&iCategory_ID=1

        See this page for the other RSS links:

        http://www.racesport.nl/Home/RSS/tabid/78/Default.aspx

        I only checked one of them and it also didn't work.

        thanks!

        3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          closed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Not update some feeds

          Some feed not update, for example http://www.habrahabr.ru/rss/main/
          Last post was March 27. In other readers it's works.
          And another case: http://lenta.ru/rss/top7 This feed didn't update few days - it was about week ago and then it was start update again.

          6 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Feeds from Habrahabr.ru do not update after 27 feb

            These same feeds do update in other readers.

            Feed: http://habrahabr.ru/rss/hubs/ and etc...

            15 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              closed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • if turn on HTTPS connection => control buttons without images

                device: Internet explorer on Windows Phone 8

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  4 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                • card view problem

                  In Card View, when I click on items, nothing happend and changes to read

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • thanks for scfrewing up portfolio

                    New portfolio does not work

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      closed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Mobile browser crashes

                      I find that AOL Reader crashes my iPad browser on a regular basis. I get the same results with Chrome, Mercury, or Safari.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        4 comments  ·  Tablet  ·  Flag idea as inappropriate…  ·  Admin →
                      • The reader stopped working

                        stopped working on my work machine. maybe because of a firewall? it used to work 2 weeks ago perfectly.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          closed  ·  1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • Issue with blogs.microsoft.com (and possibly others)

                          I've noticed that blogs hosted on blogs.microsoft.com are coming up on AOL reader incorrectly (it's not a Microsoft bug) for the last week. For about a dozen feeds I follow, when I view them on AOL, I get the content for completely different blogs. When I follow the link to the RSS feed manually, the right content is displayed. My other newsreaders are working fine too.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi,

                            We are closing this issue as we haven’t heard from you since it was reported. Please let us know if the issue persists and we will reopen this ticket.

                            Regards,
                            The AOL Reader Team

                          • [Bug] New incoming feeds are "self-marking" as read.

                            Hi, I have many subscriptions and categories, but just a few of them show new feeds as unread.

                            The rest of subscriptions are updating normal, but they are "self-marking" as read.

                            They show themselves as "read" when i chose "show all items". (grey instead black)

                            I found this problem in:
                            Firefox stable
                            Firefox Nighly (29)
                            Kobo Glo (firmware 3.1.1)
                            Google Chrome 31

                            I have cleaned the browser cache and history

                            Sorry, english is not my home language.

                            3 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              closed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • On iPad, when you are at the last article of a feed, pressing the "Next article" button doesn't lead you to the next feed. It does on a PC.

                              On iPad, when you are at the last article of a feed, the "Next article" button doesn't do anything (it should lead you to the next feed).
                              But on a PC it does so (it skips to next feed and even to next feeds folder/tag).

                              On the iPad, I tried several browsers and both Tablet and PC user interface.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Tablet  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi Valentin,

                                You’ve already created a similar ticket which we put it under Suggestions for Improvements. That is something we have not implemented for mobile/tablet yet.

                                Thanks,
                                The AOL Reader Team.

                              • Website bug using Chrome with many unread articles

                                Using Chrome Version 31.0.1650.63 m
                                Finding that when I have a large number of unread articles (more than fit on the screen), scrolling down is no longer triggering the next "batch" to load. I'm having to click/open the last article on the screen and then after collapsing it again the content on the screen has shifted up with that previously-last article at the top and then another screen of additional headlines.

                                0 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  closed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Even after right-side column is removed, spread of content (header line, text, image) in full-view is not uniform/stretched.

                                  Even after right-side column is removed, spread of content (header line, text, image) in full-view is not uniform/stretched.

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    closed  ·  2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Delete a tag via Reader Options → Organise but the tag returns!

                                    If I delete a tag via Reader Options → Organise it disappears - for a while - then it comes back. The tag contains the comma character.

                                    Also tried rename - this didn't work either.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi,

                                      We are closing this issue as we haven’t heard from you since it was reported. Please let us know if the issue persists and we will reopen this ticket.

                                      Regards,
                                      The AOL Reader Team

                                    • Lost all imported feeds

                                      I had imported all my feeds via an OPML file over from feedly. Today, having logged in, I had the AOL reader opened in an inactive tab for quite some time (~2 hours).

                                      When I navigated back to the tab, I had lost all my feeds. My subscription column was empty. (I was still logged in)

                                      I use twitter to login.

                                      I'm not sure if this is of any help because I'm not sure what could have possibly prompted the loss of all feeds, but I created the bug report just to see if anyone else also faced this issue.

                                      3 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi,

                                        We are closing this issue as we haven’t heard from you since it was reported. Please let us know if the issue persists and we will reopen this ticket.

                                        Regards,
                                        The AOL Reader Team

                                      • Feeds are all gone

                                        I log in with Google, and this week my feeds have all disappeared. I didn't delete them and I'm definitely logging in with the correct account.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • The whole site is flickering when scrolled up or down.

                                          The whole site is flickering when scrolled up or down. Please let me know if you need a video showing the behavior.

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            closed  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Issues or Bugs

                                          Feedback and Knowledge Base

                                          Follow us on:

                                           

                                          AOL Reader Blog