Issues or Bugs

Help us improve AOL Reader by sharing with us any bugs you have encountered!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Feeds does not update. Posts/articles more than 10-20 hours old.

    Feeds does not update. Posts/articles more than 10-20 hours old. This just happened earlier today.

    Other readers show feeds with more recent articles.

    Attached is my OPML file, FYR.

    46 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      12 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • Number of unread articles is wrong (but right)

      On my left-hand side-bar, it says that I have 127 unread articles (in one feed, which is correct) yet when I try viewing them, it only allows me to view the first 20 and nothing else. This appears to be the same for all my Feeds. It was fine 2 days ago but now this is happening. Any reason / help on why this is?
      Thanks.

      30 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        11 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Crashes Safari on iOS 7.1.1 after logging in

        After the new UI update happened, trying to log in using Safari on my iPad mini retina, Safari immediately crashes after the loading screen. This happens consistently and I haven't been able to use the new reader on my iPad since the update. Clearing the browser cache doesn't seem to help either.

        16 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          completed  ·  11 comments  ·  Tablet  ·  Flag idea as inappropriate…  ·  Admin →
        • Feeds are not updated

          Since many hours, feeds are not updated, please fix it soon !

          18 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • Mail Link doesn't open in a new tab.

            Mail Link doesn't open in a new tab.

            16 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              completed  ·  4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • Cannot log in with Firefox 29

              When I try to log in using Firefox, the page just reloads and gives me the front page again. I don't even get to the page with the username and password fields, just the front page with the "Features, API, Support and Sign-in" boxes in the upper right. I am able to log in just fine with Chrome 34beta and Chromium 33 so I know I am using the right login info. This is my only AOL account.

              In Firefox, I am able to log in to AOL mail and navigate just fine. AOL On also does not let me…

              4 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                completed  ·  12 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • Mark all read, Text placed out of view von Chrome/Android

                The text is placed outside of the window while in portrait mode. Happens with Firefox and Chrome on the Nexus 7 2013.
                No problem while in landscape view.

                15 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  completed  ·  2 comments  ·  Tablet  ·  Flag idea as inappropriate…  ·  Admin →
                • Firefox Mobile on Android - Search bar missing by default

                  When I click on the menu icon to go to the reader menu, the search bar is hidden above the browser and cannot be accessed. You can also see the bottom area is also out of whack. So when you try to tap on one of the feed items, it's actually tapping on the one above it.

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    completed  ·  3 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                  • Using AOL reader to search articles,No results!

                    When I search articles about 'ZnO' from my subscribed magzines, there is no result in articles, but feeds are some. Some days ago ,that was OK. Now, only articles could not be searched from magzines. But I can read unread magzine articles except searching key words to see articles.

                    11 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        completed  ·  2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                      • Bugs of desktop UI on iPad

                        Hello!

                        Try use desktop UI on iPad Air (iOS 7.1). If I select feed it doesn't show posts - I see only "Loading" label. But I found out how to see posts - should scroll left panel or reading area and then posts of feed will appear. So now I must do it for every feed before could see posts.

                        Then, the next bug. Some feeds (especially with short text) I scroll fast enough and some posts of feed don't marked as read. Marked as read is going too slow - I should paused on each post to wait while…

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Tablet  ·  Flag idea as inappropriate…  ·  Admin →
                        • Cannot Access the reader

                          I cannot log in using my facebbok account. Tried it from multiple browsers, and computers. I also tried to log in using my gmail acc, the results are the same: I am logged in in the aol.com site, but the reader only shows it's homepage.

                          23 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            10 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • Reader currently returns an error when attempting to login

                            {"HttpCode":500,"statusCode":"E_ERROR","statusText":"SQLSTATE[HY000] [2003] Can't connect to MySQL server on 'clientapi-read.mysql.aol.com' (111)","data":[]}

                            9 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            • Card view model: [space] key shortcuts issues

                              os/browser: win7/chrome
                              Card view model:
                              keyboard shortcuts: [space]
                              current: Next item or page
                              issues: we always use [space] key to page down the web page. But in Aol reader, we press [space] key, the first article Previous pop up.
                              In the top of the webpage, it's ok. But in the middle or in the end of the webpage we press [space] key, also the first article Previous pop up, we don't want to read the first article all the time.
                              Pls set [space] key shortcut to the system default: pagedown, delete your javascript on this key, it's so irrational

                              6 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • Can't login to Reader

                                It was fixed earlier, but once again, I'm unable to login. I click on Sign In and the page just reloads, but I'm unable to get a login prompt.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • When a feed can't be refreshed for two weeks, the "Check website" link always fails because it points to https://reader.aol.com/<FEED>

                                  I have a fee for genxfinance.com that is labeled as inactive because the feed hasn't been able to be refreshed for two weeks. There are two buttons that display, first to check the website and second to unsubscribe. When I click the check website button, the link points to https://reader.aol.com/genxfinance.com instead of genxfinance.com

                                  3 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Firefox Mobile on Android keyboard pops up when accessing menu

                                    After I log into Reader using Firefox Mobile for Android (4.2.2), I tap on the menu icon in the top-left. When the menu slides open, the focus goes to the Search bar and it always pops up the keyboard. You lose half the screen every time you access the menu using Firefox. This wasn't a problem for Chrome on Android.

                                    6 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Firefox Mobile on Android - quirk when accessing sign in page from Reader's front page

                                      When I access the homepage for Reader using Firefox Mobile, I click on the menu icon in the top-right side and up comes a modal of choices. I tap on the "Sign In" button, even if you just hold your finger there for a second or two, you'll see that it focuses on the Support link instead. This is confusing to see and makes me retap on the "Sign In" button more than once often.

                                      3 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        completed  ·  1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Can't login or use keyboard shortcuts anymore on Internet Explorer

                                        Few weeks ago you broke keyboard shortcuts. About a week ago, you broke login proces. When I tap "Sign in", nothing happens.

                                        Should I mention that on Windows Phone 7 it is also totally impossible to log in?

                                        35 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          25 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Issues with non English feeds

                                          Over the weekend users were not able to retrieve new articles, having truncated titles, and not showing content properly for non English feeds. The engineering team has been notified and we will have a fix very soon.

                                          We apologise for the inconvenience, please continue to comment in here for any new issues you find that may be related.

                                          Thanks.
                                          The AOL Reader Team

                                          152 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            29 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Issues or Bugs

                                          Feedback and Knowledge Base

                                          Follow us on:

                                           

                                          AOL Reader Blog