Issues or Bugs

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  1. Issues with non English feeds

    Over the weekend users were not able to retrieve new articles, having truncated titles, and not showing content properly for non English feeds. The engineering team has been notified and we will have a fix very soon.

    We apologise for the inconvenience, please continue to comment in here for any new issues you find that may be related.

    Thanks.
    The AOL Reader Team

    152 votes
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      28 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Can't Login to AOL Reader

      If I click Login on AOL Reader, the page just reloads when I click the Login button. What is going on?

      51 votes
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        completed  ·  13 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • 22 votes
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          10 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • Card view model: [space] key shortcuts issues

          os/browser: win7/chrome
          Card view model:
          keyboard shortcuts: [space]
          current: Next item or page
          issues: we always use [space] key to page down the web page. But in Aol reader, we press [space] key, the first article Previous pop up.
          In the top of the webpage, it's ok. But in the middle or in the end of the webpage we press [space] key, also the first article Previous pop up, we don't want to read the first article all the time.
          Pls set [space] key shortcut to the system default: pagedown, delete your javascript on this key, it's so irrational

          6 votes
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            3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • When I try to add subscriptions it will tell me there is an error loading the feed. If I try again it will bring up the details box for the

            When I try to add subscriptions it will tell me there is an error loading the feed. If I try again it will bring up the details box for the subscription with the name 'fake' and will 'add' the subscription but it won't work. This is an issue for a range of sites and blog providers (wordpress,com and blogspot.co.uk and blogs with wordpress backends and so on). A few times this new feed has worked but mostly it refuses to add the feed.

            16 votes
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              3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • Bug on Counter when refreshing

              As shown below, we can see this bug: Count shows 148 items bunt also shows No Unread Item:

              5 votes
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                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • No refreshing since many hours

                Still No refreshing since many hours....

                8 votes
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                  4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • Number of unread articles is wrong (but right)

                  On my left-hand side-bar, it says that I have 127 unread articles (in one feed, which is correct) yet when I try viewing them, it only allows me to view the first 20 and nothing else. This appears to be the same for all my Feeds. It was fine 2 days ago but now this is happening. Any reason / help on why this is?
                  Thanks.

                  30 votes
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                    11 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                  • Can't login or use keyboard shortcuts anymore on Internet Explorer

                    Few weeks ago you broke keyboard shortcuts. About a week ago, you broke login proces. When I tap "Sign in", nothing happens.

                    Should I mention that on Windows Phone 7 it is also totally impossible to log in?

                    35 votes
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                      25 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    • Using AOL reader to search articles,No results!

                      When I search articles about 'ZnO' from my subscribed magzines, there is no result in articles, but feeds are some. Some days ago ,that was OK. Now, only articles could not be searched from magzines. But I can read unread magzine articles except searching key words to see articles.

                      11 votes
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                        completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Is AOL using latency / slow loading to drive off users prior closing AOL Reader, or is there an active effort to fix this problem?

                        Is AOL using latency / slow loading to drive off users prior closing AOL Reader, or is there an active effort to fix this problem?

                        84 votes
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                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Item Loading Issues

                          It seems that within the last 24 hours, items/articles are loading much slower. Scrolling is taking much longer because I consistently need to wait for items to load. Please advise. Thanks.

                          12 votes
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                            completed  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                          • AOL Error Messages

                            Error messages
                            Since 2 days and many times per day, when refreshing page AOL Reader shows a red error message at the bottom of the screen, idem in manual refreshing aol page.
                            Showing Error message:
                            https://sites.google.com/site/eddynat2/2015-05-01%2007-30-06.png

                            4 votes
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                              0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            • AOL reader is refreshing endlessly

                              When i go to reader.aol.com, it is refreshing every 1 or 2 seconds. i can't log in or do anything, it just refreshes forever. Probably cookie related - when i use incognito mode, it doesn't do this.
                              I'm using Chrome 41.0.2272.118 (64-bit) on OS X 10.10.3.

                              47 votes
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                                9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • Can't login to Reader

                                It was fixed earlier, but once again, I'm unable to login. I click on Sign In and the page just reloads, but I'm unable to get a login prompt.

                                1 vote
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • mail link doesn't work

                                  Mail link option isn't working since 14th Aug 2014. Since the update to open in a new tab fix went it.
                                  Earlier it was not opening in new tab and yesterday's fix was meant for that.

                                  Before opening mail in same tab, it was working fine as in opening in new tab. Please use the fix which was present during this time.

                                  15 votes
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                                    completed  ·  4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  • problems with "tag"s !

                                    There are two problems with "tag"s in my AOL! :
                                    1- For every post I can only select my tag's name for one time. After that when you click on tag's sign(top right of menu) nothing happen and it doesn't open.

                                    2- Tags don't behave like feeds, because when you want to read your tags there is nothing. You should change "unread only" to" all items" in "view options" first otherwise you can't see anything. Why? I don't know!!!

                                    3 votes
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                                      completed  ·  0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Starred items issues.

                                      Seems I can only get a few of the items I have starred.

                                      If I select "oldest first" then it gives me last few starred items, and if I select "newest first" it gives me first few. The items in the middle cannot be access for some odd reason.

                                      14 votes
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                                        12 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Feeds not updating

                                        http://feeds.feedburner.com/pjmedia/instapundit hasn't updated for over a month though it updates fine using other services.

                                        1 vote
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                                          completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 11 votes
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                                            0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
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