Issues or Bugs

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  1. Feeds reload without warning, marking a post I'm in the middle of as read, so it is no longer visible.

    This happens every few minutes and I lose access to all "read" posts, including whichever one is open. Other feed readers do not update feeds that are open. They wait until they are closed and the user is reading a different feed. This is the correct behavior. How it works now is a pretty nasty bug making it impossible to properly use the program.

    56 votes
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      26 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • Due to censorship, I am not able to add Blogger or WordPress feeds to my Aol reader

      when i type url of any wordpress or blogger's weblog, it just show no result
      I checked this problem with entire unrl ( like this: http://www.blog.wordpress.com ) but nothin changed

      37 votes
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        2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • not updating feeds since 8h ago

        the reader has not updated the feeds since 8h ago, and it says some of the healthy feeds are"This source no longer appears to be valid."

        30 votes
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          5 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Feeds are loading old entries as unread

          It was bad enough when I initially imported my subscriptions from Google I had to "read" hundreds of old entries to clear the unread list. Now, each time I log in there are more old entires coming up as unread and there does not seem to be a way to mark them as read (on the mobile site) without physically scrolling through every one.

          Also, I do not seem to find an option to keep an entry unread or to flag it for easy access in the future...

          22 votes
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            4 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Hi,

            This is cause by changes made on our end. While the product is still in beta we must make some changes on our end. These cause some irregularities in the system and can cause some articles to appear as unread. We apologize for any inconveniences this may cause.

            Thanks,
            The AOL Reader Team

          • Feeds from Habrahabr.ru do not update after 27 feb

            These same feeds do update in other readers.

            Feed: http://habrahabr.ru/rss/hubs/ and etc...

            15 votes
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              closed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Unresponsive interface

              Ever since the latest upgrade (sometime yesterday), the entire UI is pretty much non-responsive. I have tried re-logging in, stripping additional words out after main URL, being patient - nothing works. Can we just go back to the old version?

              14 votes
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                closed  ·  9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • Articles aren't being marked as read...

                Clicking through and reading articles. Come back later and those same ones are still showing as unread.

                12 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • [Mobile Web] AOL Reader not working fine in Opera Mobile and Opera Mini

                  The page not loading in Opera Mobile; and loading in partially in app Opera Mini, but not function.

                  I have Android 2.3.6, Opera Mobile 12.10 and Opera Mini 7.5.33361.

                  Thanks from Argentina.
                  Good lucky!

                  10 votes
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                    2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,

                    We currently support Android 4.0+ and the latest Opera mobile (15). If you have any issues with those platform, please contact support for further assistance.

                    Thanks,
                    The AOL Reader Team

                  • Unable to access reader

                    Today, I am unable to access the AOL Reader. The webpage reports 'Service Unavailable'.

                    8 votes
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                      4 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                    • Reader keeps always loading

                      Hello!,

                      I just registered on the AOL Reader and when I try to access the page is loading all time, i.e. I am getting all the time 'Loading AOL Reader'.

                      I am using Chrome 28.0.1500.70 running on Fedora 17 64bits

                      Best regards, Daniel.

                      6 votes
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                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        We are closing this issue as we haven’t heard from you since it was reported. Please let us know if the issue persists and we will reopen this ticket.

                        Regards,
                        The AOL Reader Team

                      • fix unload handler duplication

                        After each tab switching a new handler instance is added. After a couple of time switching off the aol reader tab causes a huge cpu load and takes a seconds of time.

                        6 votes
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                          1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • Fixed Header is jumpy on scrolling

                          If you scroll the feed list the header in Chrome (Canary) is jumpy. Please add -webkit-transform: translateZ(0); too avoid this behaviour.

                          6 votes
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                            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • Folders with many items don't always display all items

                            I can't say for sure how many items causes this, but I have seen it happen with as few as 45 to 50 items (unread) in the folder. The problem can be seen whether the view is list or card style.

                            6 votes
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                              0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            • Unable To Retrieve Articles

                              This morning, the red error message (Unable to retrieve Articles) constantly appeared when scrolling and reading articles. Please advise. Thank you.

                              6 votes
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                                closed  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                              • Not update some feeds

                                Some feed not update, for example http://www.habrahabr.ru/rss/main/
                                Last post was March 27. In other readers it's works.
                                And another case: http://lenta.ru/rss/top7 This feed didn't update few days - it was about week ago and then it was start update again.

                                6 votes
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                                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • aolreader usually show " Loading AOL Reader" then nothing.

                                  I open the chrome console, js errors show belows:

                                  Uncaught Error: Load timeout for modules: views/app
                                  http://requirejs.org/docs/errors.html#timeout require.js?v=411411d65012204c944e6a97f36e48f7:7

                                  5 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Read pane never displays more than 40 articles when viewing a folder

                                    When I scroll down the read pane, the "Loading" text shows up on the bottom but no new posts shows up. If I select a feed directly, all posts load up fine.

                                    5 votes
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Youtube subscriptions open in HTTPS and leads to "Unable to connect"

                                      Before, I was able to add Youtube subscriptions (Feeds) to AOL, by adding the youtube channel feed link.
                                      Now, all the Youtube feeds (even the already subscribed ones) open in HTTPS URLS, and lead the "Unable to connect" page

                                      4 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi,

                                        We are closing this issue as we haven’t heard from you since it was reported. Please let us know if the issue persists and we will reopen this ticket.

                                        Regards,
                                        The AOL Reader Team

                                      • New articles are all being marked as read

                                        Since yesterday, all new articles are showing up as for my account. If I switch to "View -> All Items", I can see new articles which I have never read. However, if I switch to "View -> Unread Only", I see no articles at all.

                                        I have seen it happening on two different machines (Windows 7, Ubuntu) and different browsers (Chrome 29.0.1547.66m, IE).

                                        Deleting cookies, logging out and in again, or signing in from an Incognito window make no difference.

                                        4 votes
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                                          3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Can not login on firefox

                                          I was using a google account to login to my reader, everything was right until yesterday I installed a firefox plugin called 'Referrer Control'.

                                          Now when I click 'Sign In' button, it goes to google auth url and then jump back to welcome page. I can see my account already signed in on www.aol.com.

                                          I have removed the plugin and cleared my cache/cookies but the bug remains.
                                          Anything I can do to solve it?

                                          i'm using Firefox 23 on Win8

                                          4 votes
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                                            closed  ·  5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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