Issues or Bugs

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  1. Issues with non English feeds

    Over the weekend users were not able to retrieve new articles, having truncated titles, and not showing content properly for non English feeds. The engineering team has been notified and we will have a fix very soon.

    We apologise for the inconvenience, please continue to comment in here for any new issues you find that may be related.

    Thanks.
    The AOL Reader Team

    152 votes
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      29 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Is AOL using latency / slow loading to drive off users prior closing AOL Reader, or is there an active effort to fix this problem?

      Is AOL using latency / slow loading to drive off users prior closing AOL Reader, or is there an active effort to fix this problem?

      84 votes
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        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Keyboard shortcuts not fully working

        When using keyboard shortcuts like j/k to scroll through articles, the page does not capture my keystrokes and still passes the key onto the browser.

        I have search when typing enabled with firefox, and therefore when pressing j/k to scroll if the page passes on my keystroke to firefox it will try to search not allowing me to scroll.

        This works fine with google reader.

        70 votes
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          6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • Cannot change an article's state

          [Bug]Read articles are marked as unread upon refresh since Thursday, 11/6/14. Issue is server side as all clients and browsers I've trid are affected.

          67 votes
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            completed  ·  14 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
          • Feeds Are Still Not Updating

            It still appears as if the feeds are not updating.

            64 votes
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              14 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
            • Stop automatically marking items read when opening new feed

              When opening a new feed the reader now automatically marks the first item as read. Please revert it back to the style where you needed to scroll down to mark the first as read or press "j".

              56 votes
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                7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • Bring back bold font for article titles

                It is harder to read the titles now without it.

                54 votes
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                  completed  ·  8 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • Link to the full post doesnt work on Ipad

                  Links to the full sites arent working on Ipad new mobile interface

                  51 votes
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                    9 comments  ·  Tablet  ·  Flag idea as inappropriate…  ·  Admin →
                  • Can't Login to AOL Reader

                    If I click Login on AOL Reader, the page just reloads when I click the Login button. What is going on?

                    51 votes
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                      completed  ·  13 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    • AOL reader is refreshing endlessly

                      When i go to reader.aol.com, it is refreshing every 1 or 2 seconds. i can't log in or do anything, it just refreshes forever. Probably cookie related - when i use incognito mode, it doesn't do this.
                      I'm using Chrome 41.0.2272.118 (64-bit) on OS X 10.10.3.

                      47 votes
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                        9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                      • Feeds does not update. Posts/articles more than 10-20 hours old.

                        Feeds does not update. Posts/articles more than 10-20 hours old. This just happened earlier today.

                        Other readers show feeds with more recent articles.

                        Attached is my OPML file, FYR.

                        46 votes
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                          12 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                        • When in Full view, all items have "ACTIVE" before the rest of the title

                          See screenshot. Since the release today (Sept 12), all feeds have the word ACTIVE in front of the rest of the title. Looks to be a bug.

                          46 votes
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                            4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • "Mark as unread" does not stick

                            I posted this months ago, upon first release. It was fixed, but it is happening again.
                            If I mark something as unread, in order to read it later, as soon as I scroll away from it, the post gets marked as read, so it is lost.

                            42 votes
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                              completed  ·  11 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            • Images in posts lose their title text

                              One example of a feed with title text is https://what-if.xkcd.com/feed.atom . When viewing the feed in my browser directly the title text appears, but if the feed is loaded into AOL Reader the title text does not show up.

                              38 votes
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                                completed  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Do not mark first unread post in the list by clicking the feed name unless post is scrolled or clicked!

                                Do not mark first unread post in the list by clicking the feed name unless post is scrolled or clicked!

                                37 votes
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                                  9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                • Can't login or use keyboard shortcuts anymore on Internet Explorer

                                  Few weeks ago you broke keyboard shortcuts. About a week ago, you broke login proces. When I tap "Sign in", nothing happens.

                                  Should I mention that on Windows Phone 7 it is also totally impossible to log in?

                                  35 votes
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                                    25 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Number of unread articles is wrong (but right)

                                    On my left-hand side-bar, it says that I have 127 unread articles (in one feed, which is correct) yet when I try viewing them, it only allows me to view the first 20 and nothing else. This appears to be the same for all my Feeds. It was fine 2 days ago but now this is happening. Any reason / help on why this is?
                                    Thanks.

                                    30 votes
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                                      11 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                    • On computer with touchscreen (ex:yoga 13) mouse/touchpad click does not work any more

                                      If you have a computer with a touchscreen, all click are just ignored. you can browse the interface with the touch feature
                                      but if you use the legacy old things like the mouse or touchpad, it's like nothing happend.

                                      This is very frustrating as it is new and was not like that about one month ago.

                                      28 votes
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                                        9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Clicking on anything in Reader in Win 8 x64 in Chrome does nothing.

                                        I was actually able to get it to respond to clicks via touch on my win 8 tablet pc, but no mouse input. same with my desktop. the keyboard shortcuts seem to work though. It took forever to get the site to even load on both machines and once it did all mouse inputs were not being recognized.

                                        24 votes
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                                          completed  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Cannot Access the reader

                                          I cannot log in using my facebbok account. Tried it from multiple browsers, and computers. I also tried to log in using my gmail acc, the results are the same: I am logged in in the aol.com site, but the reader only shows it's homepage.

                                          23 votes
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                                            10 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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